So at my job, I am a senior loan representative. Which means I process a junk load of paperwork, train people that just come onto the floor, and take supervisor calls. So today, what I call training, it is actually categorized as "shadowing." Where someone sits with me, observes what I'm doing, then slowly over the 4 days that they shadow, they get on the phone and the trainer (me) just gets to listen. And I completely understand that people who work in call centers before have previous training, but all call centers are different. Different procedures, policies, rules, etc. When I train, I try instill upon the people I train to be as kind and patient as possible, because these people call in to get help, not talked to like they are morons (even though there are times, that is exactly what the caller is). So this girl that was sitting with me today, I could tell when she got on the phone after our second break she definitely worked in a call center before. Because she had that "air" about her like, " I know what I'm talking about and you can give me guidance, but I'll choose to use it if I feel so inclined." *rolls my eyes* So when she got on the phone, she wouldn't let the borrower (that is what we call the person that calls in) finish their sentences, she wouldn't put them on hold to make sure what she was saying was correct (i.e. checking with me to make sure she didn't say something stupid), she just took off. And remember, this is her first time on the floor, and you would think she would want to check with me to make sure what she was saying was correct. Because, I don't want to seem all proud or what not, but I'm sorry, two years working for this company in the same position for almost a year and a half, I'd like to think I know what I'm talking about, but maybe I'm completely deluded and, in fact, I don't. We shall never know. Anyway, needless to say, at least every phone call I was listening to her give the borrower advice, I had to say "no" at least once, because what she said was wrong. I think she was getting frustrated with me, because then she would stop talking and look at me, and I mouth to her, "Put them on hold." I didn't know that was rocket science. But I totally understand she wants to do it on her own, and even I have a problem asking for help at times. But, this is her first day in the REAL situation, so you would think....
Oh well, thank you for letting me vent. I just had a little bit of a frustrating day. I never hate my job, because I could just as easily be unemployed. And I am sorry for the people that have been effected by this economy we are living in now.
So now I am sitting here, watching "Sleeping Beauty," and remembering how much I loved this movie growing up. Hope everyone has a great rest of your week!
This is the group that went, it was way fun. YSA's. Gotta love it.
In the bottom of that picture is my foot. These were the lifts that took your tube up. Or to the very right where you see that fence, you could walk up. I did it once, and it will not happen again.
And here they are. From left to right it goes easy to hard. The middle are the bext, you can go so fast! It was completely awesome. Going again in s few weeks. Can't wait, more pictures to come!
Below is a picture of my grandfather and Uncle Ken. It was nice to be able to see him and my other family members. Everyone that was there was my Uncle Ken (below, right), his two sons, Kyle and Kenneth, my Uncle Phil, his daughter, Haley, and Haley's boyfriend, Bryce. Then my mom and I and my grandparents. It was a lot of fun!
